Question: I have taken a Princess Cruise recently and have some feedback, where do I submit this information?
Answer: To submit your feedback regarding a Princess Cruise you have taken, please send your correspondence to:

Princess Cruises
Locked Bag 1014
St Leonards NSW 1590

*All correspondence is handled in the order in which it is received. Therefore, we kindly ask that you allow approximately 4 to 6 weeks (subject to change) for a response.

Question: My luggage is missing or damaged, or I left a piece of luggage onboard, whom do I contact about this?
Answer: If your luggage is missing or damaged, or to inquire about an item that you left onboard, please contact our Lost and Found Department at 13 24 88 for Australia or 0800 95 12 00 for New Zealand to request a Lost and Found Form.

or download form here.

Question: I'd like to access my shipboard folio, how do I do this?
Answer: For questions regarding your shipboard folio, or to request a copy of your shipboard folio, contact 13 24 88 for Australia or 0800 95 12 00 for New Zealand to request a copy or write to the Passenger Relations Department at the address provided above.

Question: Where can I get more information about a purchase I made from the salons onboard?
Answer: If your inquiry pertains to puracases from the salons onboard, please contact the passengers relations depart at the address above.

Question: Where can I inquire about merchandise purchased on a shipboard-recommended store?
Answer: Please write to Passenger Relations at the address above.